F.A.Q.

Can’t you find your question? Please contact me and I will answer your question within 24 hours.

How can I pay?
You can pay your order via iDEAL, PayPal, bank transfer or pay in cash when you pick up your order in Haarlem (NL). There are no extra charges for payments via iDEAL and PayPal.
Belgian costumers can pay via bank transfer, Bancontact/Mister cash or PayPal.
German customers can pay via bank transfer, Sofortbanking or PayPal.
Other countries van pay via bank transfer or PayPal. 

What are the shipping costs?
The shipping costs vary by product and will automatically updated in your shopping cart. View the page 'Shipping & Payment' for the exact shipping cost by country.

What’s the delivery time?
All orders will be processed within 48 hours, excluded by weekends and bank holidays. Letter post and parcels will be send via PostNL and will have a delivery time of 1 or 2 working days (excluding bank holidays) within the Netherlands. Dreamkey design will not be held responsible for delays during delivery.
Please contact me if you still haven’t received your order after 5 working days.

What’s the delivery time outside the Netherlands?
Letter post and parcels will be send via PostNL delivery varies by country. Download a PDF with the delivery time by country.

How can I return a product?
You may return the products within 14 working days, if you are not satisfied with your ordered product. The product must be returned undamaged in the original packaging. Returning products will be at the expense of the customer. I will refund the amount paid for the products within 24 hours, when received in Haarlem. We will carry out such reimbursement using the same means of payment as you used for the initial transaction.

Download the return form
You can send me the completed form by e-mail.

Return address:​
Dreamkey Design
Vooruitgangstraat 121
2032 RJ Haarlem
The Netherlands

My products are damaged, do I get a refund?
Every order will be packaged carefully to prevent any damage during transport. If you received any damaged articles you can return the damaged goods. Dreamkey will send within 48 hours of receiving the damaged goods a replacing product. The shipping costs of the returned item will be refunded using the same means of payment as you used for the initial transaction.

Returnaddress:
Dreamkey Design
Vooruitgangstraat 121
2032 RJ Haarlem
The Netherlands

Do you sell wholesale?
Yes I do, but only the products from the Dreamkey Collection. More information can be found at the Dreamkey Wholesale webshop.

Cannot find your question? Please contact me and I will respond within 24 hours.

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