S H I P P I N G   &   P A Y M E N T

Shipping
The shipping cost may vary by products, depending on size and weight. The shipping costs are all-inclusive, this means no unexpected packaging or handling fees. The shopping cart will automatically calculate the correct shipping postage.

Orders above €50,- within The Netherlands are free (€75,- for Belgium & Germany)​

LETTER POST                       The Netherlands     EuropeWorldwide
0 to 100 grams€ 2,50€ 3,95€ 3,95
100 to 250 grams€ 3,50€ 6,95€ 6,95
250 gram to 2 kilo€ 3,95€ 10,95€ 10,95

 

PARCEL 
The Netherlands              € 5,95
Belgium, Germany          € 9,95
Austria, Luxemburg        € 14,95*
Denmark, France, United Kingdom, Monaco, Slovakia, Czech Republic                € 16,95*
Italy, Sweden    € 19,95*
Spain, Hungary, Poland, Slovenia              € 22,95*
Bulgaria, Estonia, Finland, Ireland, Latvia, Lithuania, Portugal, Romania              € 39,95*


* This is an estimation. The shipping costs will depend on weight, and costs can potentially be higher or lower. I will calculate the correct shipping costs after placing the order, or by sending me an e-mail so I can calculate the correct shipping cost.
 

Delivery within the Netherlands
All orders will be processed within 48 hours, excluded by weekends and bank holidays. Letter post and parcels will be send via PostNL and will have a delivery time of 1 or 2 working days (excluding bank holidays) within the Netherlands. Dreamkey design will not be held responsible for delays during delivery.
Please contact me if you still haven’t received your order after 5 working days.
 

Delivery outside the Netherlands
All orders will be processed within 48 hours, excluded by weekends and bank holidays. Letter post and parcels will be send via PostNL delivery varies by country. Download a PDF with the delivery time by country. Dreamkey design will not be held responsible for delays during delivery. 
 

Dispatch
Every order will be packaged carefully to prevent any damage during transport. If you received any damaged articles you can return the damaged goods. Dreamkey will send within 48 hours of receiving the damaged goods a replacing product. The shipping costs of the returned item will be refunded using the same means of payment as you used for the initial transaction.

Returnaddress:
Dreamkey Design
Vooruitgangstraat 121
2032 RJ Haarlem
The Netherlands
 

Payments
You can pay your order via iDEAL, PayPal, bank transfer or pay in cash when you pick up your order in Haarlem (NL). There are no extra charges for payments via iDEAL and PayPal.

Belgian customers can pay via bank transfer, Bancontact/Mister cash or PayPal.
German customers can pay via bank transfer, Sofortbanking or PayPal.
Other countries can pay via bank transfer or PayPal.  


Picking up your order in Haarlem​
Would you like to pick up your order in Haarlem (NL), in order to save costs? Choose in the shopping cart for 'pay on pickup' or 'pick up in Haarlem, pre-paid'. You will receive within 24 hours an email with more information about collecting your order.

The pickup address is: Vooruitgangstraat 121, 2032 RJ Haarlem, The Netherlands

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